General Questions Questions Answered

Where Does A&G Plumbing & Drain Provide Service?

A&G Plumbing & Drain proudly serves the entire Metro Atlanta area including: Marietta, Kennesaw, Acworth, Smyrna, Vinings, Atlanta, Sandy Springs, Roswell, Alpharetta, Buckhead, Brookhaven, Dunwoody, and surrounding areas. We're strategically located to provide prompt service throughout the region.

For a complete list of our service areas, please visit our Areas We Serve page or contact us to confirm we service your specific location.

A&G Plumbing & Drain has been serving the Metro Atlanta area since 2006. For Over 19 years, we've built our reputation on honest, reliable service and quality workmanship. As a family-owned and operated business, we take pride in our long-standing commitment to the communities we serve.

Our years of experience in the industry have allowed us to develop expertise in handling all types of plumbing issues, both common and complex.

What Is Your Response Time for Plumbing Emergencies?

For plumbing emergencies, our response times typically range from 30 minutes to 2 hours, depending on:

• ✔ Your location: Response is fastest within our core service areas of Marietta, Kennesaw, and surrounding communities.
• ✔ Time of day: During business hours, our response is typically faster as we have more technicians available.
• ✔ Emergency severity: Active flooding, sewage backups, and no water situations receive highest priority.
• ✔ Current call volume: During widespread issues (like freeze events), response times may be longer.

When you call our emergency line at (770) 627-4421, we'll:

• ✔ Ask key questions to assess the urgency of your situation
• ✔ Provide an honest estimate of arrival time
• ✔ Give instruction on immediate steps you can take (like shutting off water)
• ✔ Send text updates on the technician's arrival time

We provide emergency service for urgent situations that can't wait. Unlike some companies that claim "emergency service" but simply take a message for the next day, we have technicians ready to respond to true emergencies when needed. 

How Long Do Plumbing Repairs Usually Take?

Plumbing repair timeframes vary based on the job complexity. Here are typical timeframes for common plumbing services:

Simple Repairs (1–2 Hours):

• ✔ Faucet repair or replacement
• ✔ Toilet repair (flapper, fill valve, etc.)
• ✔ Unclogging simple drains
• ✔ Minor leak repairs
• ✔ Garbage disposal replacement

Moderate Jobs (2–4 Hours):

• ✔ Toilet replacement
• ✔ Sink installation
• ✔ Water heater replacement (tank)
• ✔ Clearing moderate drain blockages
• ✔ Replacing shut-off valves

Complex Projects (4+ Hours or Multiple Days):

• ✔ Sewer line repair or replacement
• ✔ Whole-house repiping
• ✔ Tankless water heater installation
• ✔ Bathroom remodeling plumbing
• ✔ Main water line replacement

Our technicians provide time estimates before beginning work and keep you updated on progress. For larger jobs that may take multiple days, we ensure your home has functional water service at the end of each workday whenever possible. We respect your time by arriving within scheduled windows, working efficiently, and cleaning up thoroughly after completing repairs.

In a plumbing emergency, acting quickly can help minimize water damage and repair costs. Follow these essential steps to protect your home and safety until help arrives.

1. Shut off the water supply: Locate your main water shut-off valve—usually near the water meter or where the main line enters your home—and turn it off immediately to stop the water flow. For localized issues like overflowing toilets or leaking sinks, turn off the valve under the fixture.

2. Turn off the water heater: If the emergency involves hot water or flooding near the heater, turn off the unit to prevent damage or overheating. For gas heaters, shut off the gas supply as well.

3. Open drains and faucets: After shutting off the water, open nearby faucets to relieve pressure and help drain remaining water from the pipes.

4. Contain and assess the damage: Use towels, buckets, or a wet/dry vacuum to contain water. Move belongings out of affected areas and take photos of the damage for insurance or record keeping.

5. Call A&G Plumbing and Drain immediately:

Annual plumbing maintenance is essential for preventing costly repairs, improving water efficiency, and extending the life of your pipes, fixtures, and appliances. Proactive care helps catch small issues before they become major problems, protecting your home and budget.

Start by checking all visible pipes for corrosion, moisture, or leaks. Look under sinks, behind toilets, and around your water heater. Test all faucets and toilets for proper operation and inspect for slow drains, which could signal developing clogs.

Flush your water heater to remove sediment buildup that can reduce efficiency and lead to premature failure. Make sure shut-off valves operate smoothly, and inspect hoses on appliances like washing machines for cracks or signs of wear.

It’s also smart to schedule a professional inspection with A&G Plumbing and Drain. We can perform a full system check, test water pressure, evaluate drain flow, and spot hidden issues before they escalate.

With annual maintenance, you’ll enjoy peace of mind, better plumbing performance, and fewer unexpected emergencies throughout the year.