How quickly can you respond to plumbing emergencies?

What Is Your Response Time for Plumbing Emergencies?

For plumbing emergencies, our response times typically range from 30 minutes to 2 hours, depending on:

• ✔ Your location: Response is fastest within our core service areas of Marietta, Kennesaw, and surrounding communities.
• ✔ Time of day: During business hours, our response is typically faster as we have more technicians available.
• ✔ Emergency severity: Active flooding, sewage backups, and no water situations receive highest priority.
• ✔ Current call volume: During widespread issues (like freeze events), response times may be longer.

When you call our emergency line at (770) 627-4421, we'll:

• ✔ Ask key questions to assess the urgency of your situation
• ✔ Provide an honest estimate of arrival time
• ✔ Give instruction on immediate steps you can take (like shutting off water)
• ✔ Send text updates on the technician's arrival time

We provide emergency service for urgent situations that can't wait. Unlike some companies that claim "emergency service" but simply take a message for the next day, we have technicians ready to respond to true emergencies when needed.